FAQ - Shipping

Can I return the painting?

We try to have the images on the website match the actual paintings, but we understand that there may be the odd occasion where the differences make the work not appropriate for you. Hence, we have a 7/28 day return policy. Please contact us within 7 days of receiving the painting and return the painting within 28 days. And as long as the painting is not damaged and matches the photos that were taken of it upon sending them we will return your payment for the painting. 

Can I return the T-shirts or other products?

If you're not happy with a purchase that you made via our dropshipper, Pixels.com, for any reason, you can return it to them within 30 days of the order date. As soon as it arrives, they will issue a full refund for the entire purchase price. Please note - Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

Shipping Details

Autom8 Now Pty Ltd ("we" and "us") is the operator of (https://www.nicibickley.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.


3. Returns

3.1 Return of Paintings

Autom8 Now Pty Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition within 28 days.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 (Autom8 Now Pty Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.


3.2 Return of Other Items not Original Paintings

 

If you're not happy with a purchase that you made via our dropshipper, Pixels.com, for any reason, you can return it to them within 30 days of the order date. As soon as it arrives, they will issue a full refund for the entire purchase price. Please note - Pixels does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days


4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier and customs.


4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


4.5 P.O. Box Shipping

Autom8 Now Pty Ltd will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.


4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


5. Tracking Notifications

Upon dispatch, international customers will receive a SMS tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


7. Duties & Taxes

7.1 Goods and Services Tax

GST (Goods and Services tax) has already been applied to the price of the goods as displayed on the website.


7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.


8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


9. Damaged or loss parcels

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service

For all customer service enquiries, please email us at paintings@autom8now.com.au